Brown's IT Solutions

Here’s a question. What would you do if your Lead IT resource was hit by a bus or quit or feel ill and couldn’t come to work for an extended amount of time? We know…you would first pressure your secondary and third level IT staff, hoping that they learned your critical IT tasks by simply rubbing shoulders with their lead.

Sadly, that’s the case and way most times than we want to admit a company finds itself vulnerable or in a broken state, holding overnight trouble calls and spending countless dollar on support calls with vendors. No one wins and that mis-management leads to more employee dissatisfaction which leads to your company digging itself into IT obscurity.

How do you avoid the before mentioned? Documentation and Process development. Your documentation should allow any IT personal the opportunity to walk in and efficiently manage your systems. Your processes should insure coveted 99.999 uptime ratio may claim to promise, but often fall short. The reason for this is simple and plain… lip-service and the inability to actually sit down and document your day-to-day process. I think they still call this Consulting.

Stop falling for the Consultant hustle. Brown’s IT Solutions will document all of your processes and help your company stay on track eliminating those late night trouble calls with the application or Common Sense and willingness to put the work in to succeed.